GrowPadi - Support Policy

Support Policy

Effective Date: 12 May 2025.

At GrowPadi, we are committed to providing responsive, reliable, and professional support to all our customers and partners. This Support Policy outlines how we deliver assistance and what you can expect from our support services.

1. Support Channels

You can reach us via the following support options:

Email: support@growpadi.com
Live Chat: Available on our website during business hours
WhatsApp (if applicable): +2349031436718
Support Ticket: Submit requests through your dashboard

2. Support Hours

Our standard support hours are:
Monday – Saturday: 9:00 AM – 6:00 PM (GMT+1)
Sunday & Public Holidays: Emergency support only (via email)

3. Scope of Support

Our support team is here to assist with:

Order issues (delays, non-delivery, etc.)
Payment and billing questions
Account issues (login, password resets)
Pre-sales inquiries
Service guidance and usage instructions

Note: We do not offer support for:

Third-party platform issues (e.g., Instagram bans or suspensions)
Custom development or API integration (unless stated in your plan)
Issues caused by misuse or violation of our terms

4. Response Time

We aim to respond to all inquiries within:

1–2 hours during business hours
12–24 hours during off-hours

High-priority issues such as payment failures or failed orders are escalated and resolved faster.

5. Customer Responsibility

To help us support you better:

Always include your order ID, username, or registered email
Describe the issue clearly and provide screenshots when necessary
Be respectful and cooperative with our team

6. Updates and Maintenance

During system updates or maintenance, there may be temporary delays in service delivery. We will notify users in advance whenever possible.

7. Policy Updates

GrowPadi reserves the right to update this Support Policy at any time. Changes will be posted here and take effect immediately.

Contact Us
Have questions? We’re here to help:
Email: support@growpadi.com